📦 Orders & Delivery
How long does delivery take?
- • Processing: 0–2 business days
- • Shipping: 3–5 business days
- • Total: 4–7 business days
Do you deliver across South Africa?
Yes — we deliver nationwide.
How do I track my order?
You'll receive a tracking number via email or SMS once your order is shipped.
🔌 Electronics & Gadgets
Are your electronics compatible in South Africa?
Yes — our electronics are compatible with South African standards (220–240V) unless stated otherwise.
Do electronics come with a warranty?
Some products include a supplier warranty. If applicable, it will be mentioned on the product page.
What if my electronic item is faulty?
If your item arrives faulty, contact us within 7 days and we'll arrange a replacement or refund.
Will I receive the exact product shown?
Yes — we aim for accurate listings. Minor packaging or branding differences may occur depending on the supplier.
👗 Fashion & Accessories
How do I choose the right size?
We provide size guides on product pages where applicable. If unsure, contact us before ordering.
What if the item doesn't fit?
You can request a return within 7 days, provided the item is unused and in original condition.
Will the colour look exactly the same?
Colours may vary slightly due to lighting and screen settings, but we aim for accurate representation.
🏠 Home & Kitchen Products
Are these products durable?
We focus on functional, value-driven products suitable for everyday use.
Are materials safe to use?
Yes — all items are intended for normal household use. Product details are listed where relevant.
🔄 Returns & Refunds
Can I return my order?
Yes — within 7 days of delivery if unused and in original packaging.
Who pays for return shipping?
- Change of mind: customer covers shipping
- Faulty/damaged items: we cover the cost
How long do refunds take?
Refunds are processed within 3 business days after inspection.
💳 Payments & Security
Is it safe to shop on NUSÉ?
Yes — all payments are processed through secure, encrypted gateways.
What payment methods do you accept?
We accept secure online payments including card and trusted providers.
📞 Support
How can I contact you quickly?
How fast do you respond?
We aim to respond within 24 hours (business days).
🔒 Why Customers Choose NUSÉ
✔ Carefully selected products
✔ Reliable nationwide delivery
✔ Secure checkout
✔ Responsive support
NUSÉ — Simple. Reliable. Designed for you.