Privacy policy

Privacy Policy

Last Updated: April 2025

At shop-nuse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit shop-nuse.co.za or make a purchase.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

📝 Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes indicates acceptance.

📋 Information We Collect

Information You Provide Directly

Contact details: Name, email address, phone number, shipping address
Order information: Purchase history, payment confirmation, billing details
Account information: Username, password (encrypted), preferences
Customer support: Messages and communications with our team

Information Collected Automatically

Usage Data: IP address, browser type, device information, pages visited
Cookies: Small files that help us remember your preferences and improve your experience

Information From Third Parties

We may receive information from payment processors, shipping partners, and analytics providers to fulfill orders and improve our services.

🔧 How We Use Your Information

Process orders: Fulfill purchases, arrange shipping, process payments
Customer support: Respond to inquiries and resolve issues
Marketing: Send promotional emails and offers (you may opt out anytime)
Improve services: Analyze usage to enhance website functionality
Security: Detect and prevent fraud or unauthorized activity

🍪 Cookies

We use cookies to remember your preferences, analyze site traffic, and personalize your experience. You can disable cookies in your browser settings, though some features may not function properly.

🤝 How We Share Your Information

We do not sell your personal information. We may share data with:

Service providers: Payment processors, shipping carriers, email platforms
Legal obligations: When required by law or to protect our rights
Business transfers: In the event of a merger or sale of assets

🔒 Data Security

We implement reasonable security measures to protect your personal information. However, no online transmission is 100% secure. We recommend using strong passwords and keeping your login details confidential.

⏳ Data Retention

We retain your information as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

✅ Your Rights

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator

To exercise these rights, contact us using the details below.

👶 Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us to have it removed.

🔗 Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing information.